EMPLEO : Back Office Operator – ACS-Multivoice
May perform one or more of the following:
• Sets up, coordinates and monitors the operation of electronic computer equipment, such as printers, tape and disk drives
• Selects and loads input and output, observes operation of equipment, control panels, error lights, verification printouts, error messages and faulty output
• Researches error messages and may manipulate console to properly sequence job steps after a job is interrupted
• Ensures all necessary data files are accounted for and available in order to initiate each processing task
• Monitors database systems in accordance with a schedule of operations
• Identifies hardware and software malfunctions and takes appropriate corrective action as necessary to resolve operating problems
• Maintains scheduled reports of operations activities including trouble reports, logs, etc.
• Maintains inventory of expendable supplies and may restock paper, printer ribbons, etc.
• All other duties as assigned
Related experience demonstrating familiarity with a broad range of medium and large scale computer systems, platforms, peripherals and standard operating procedures including a basic working knowledge of scheduling and job processing languages, such as SDSF, TSO, JCL and other IBM utilities. Previous experience as a computer operator is desired but not required. Experience with mainframe batch processing required. Good verbal and written communication skills required. Cybermation ESP/Encore experience desired. CA7 scheduling tool experience desired. CA-Autosys experience desired.